Easy Ways to Contact ALG Vacations®
What’s the best way to contact ALG Vacations? Well, that depends on the type of support you’re looking for.
If you used a travel advisor to book your trip, please contact them directly. If you’re an advisor, sign in first and then read on to learn when it’s best to chat with us, email, or call—three different options for your support needs.
Hours of Operation:
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 10:00 AM – 2:00 PM ET
Urgent during-travel issues only:
Call us 24/7/365. For quicker service, click the call bubble in the bottom right to request a callback instead of waiting on hold.
If you have no access to VAX, call us directly at 1-866-ALG-DESK (866-254-3375). From outside the U.S., dial +1-866-254-3375. Be sure to hold the "0" down to ensure you have the "+" sign included.
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When to Chat
- Best for pre-travel FIT service (including GroupEase®) for faster, more efficient service
- Avoid using chat to make payments, request rooms above allotment, or price match
- Chat offers fast, efficient service and is staffed by ALGV specialists
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When to Email
- Best for all pre-travel FIT (including GroupEase®), during-travel, and post-travel needs
- Avoid using email to make payments, or for price match
- Most emails are answered within ten hours
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When to Call
- Best for during travel issues and when the nature or complexity of your pre-travel issue may require a phone conversation
- Call-backs are based on the order received—no need to wait on hold!
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Support Cheat Sheet
Find more details on which support contact method is best for your issue with this handy Support Cheat Sheet!
If you need to contact your BDM, require technical support on VAX, or need assistance with contracted groups or GroupEase®, we're happy to help.
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VAX Tech Support
For help with locked VAX accounts, technical issues, or error messages, contact VAX Tech Support.
Email: vaxtechsupport@vaxvacationaccess.com
Phone: 414-934-2900
Online Self-Help https://www.vaxvacationaccess.com/pages/vax-help-center/
Groups Support
Whether you need help with a GroupEase® booking or a contracted group booking, our fully trained group specialists will help you care for your group business.
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GroupEase® Support
General Group Inquiries: Call 1-844-986-1099
Booking Assistance: Call 1-866-ALG-DESK (866-254-3375)
Amenity Support: GroupEase@algvacations.com
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Contracted Groups
General Group Inquiries: Call 1-844-986-1099
Hours of Operation: Monday – Friday: 9:00 AM – 7:00 PM EST
Email: groupscare@applelg.net
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Custom Event Page Support
Looking for additional support for your group's custom event pages? Email your questions to us at groupcep@algvacations.com.
Advisor Rewards
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WAVES® and WAVEMAKER®
Contact us with questions about our WAVES® program or for assistance with your WAVES® account.
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Advisor Reward Travel Reservations
Redeem any Discounted Advisor Vacation (DAV) or WAVES® rewards travel by emailing your reservation itinerary and booking number (please do not just email a quote).
Request Submissions:
Monday – Thursday (excluding holidays): 9:00 AM – 3:00 PM EST
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ALGV Education
For questions about ALG Vacations® brands, booking tasks in VAX, and other education-related items.
Email: algeducation@algvacations.com
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ALGV360°
For inquiries about ALGV360°, our free web-based marketing platform for travel advisors.
Email: algv360@algvacations.com
Price Match
Whether you're finalizing a pre-approved price match with like-to-like components, or requesting a review of a special price match, submit your requests via email using the links below.
Hours of Operation: Monday – Friday: 9:00 AM – 7:00 PM EST
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Apple Vacations
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Funjet Vacations
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Travel Impressions
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Southwest Vacations®
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Blue Sky Tours
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United Vacations®
Airline Baggage Policies
Look up the baggage policies for any of the airlines we work with.
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Apple Vacations, Funjet Vacations, and Travel Impressions
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Southwest Vacations®
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Blue Sky Tours
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United Vacations®
Mailing Address
ALG Vacations®
8969 N. Port Washington Road
Milwaukee, WI 53217
Attention: Please reference the applicable person/department
ALG Vacations® is not responsible for errors or omissions. Bookings are subject to the applicable brand’s current terms and conditions. ALG Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of ALG Vacations. CST #2139014-20.